faq

Payment, Reservations and Deposit
We collect payment before each tour. The exact amount is always appreciated.

Our tours do require reservations.

Reservations can be made using the “Book Now” button on each respective tour description page. Deposits are made via Paypal. It is secure and we have a very flexible cancellation policy – refunds are given only if cancellations are notified 48 hours before the commencement of the tour or if we need to cancel a scheduled tour.

Please note that, due to PayPal terms and conditions, for deposit payment made more than a month ago, there is an additional 5% PayPal admin fee to process your refund.


Why Reserve?
Reserving in advance won’t get you special status or access – but it just might help make the experience for everyone more enjoyable.

Note: Our City by the Water Kick Scooter Tour has a maximum capacity of 8.

Reservations help us determine whether we might need an additional guide on a scheduled tour. We have always taken on everyone who chooses to show up and join us. We also know that no one likes to tour in a really big group.

We strongly recommend reserving in advance if coming as a group of 6 or more. If you have a group of 15 or more, we are able to conduct a dedicated tour just for your group. You get to choose a date and time that’s most suitable. Just go to “Create-your-Tour” to send in your request. Two weeks’ notice is appreciated.


Is there a Minimum Requirement?
Yes. As we consume food during our tours, a minimum number of participants ensure that there is a variety of dishes to sample as well as keep food wastages low.

We require an average of 4 – 8 participants before a tour commences; depending on the tour.

Do note that we will advise you over email by 1pm before the day of the tour, in event of tour cancellation, so do check your email inbox before heading down. You can also call us at our hotline (65) 62477340, to check on our tours schedule.


Meeting Point and Directions
The Meeting Point and Directions for our tours can be found together with the tour details. All tours begin at or near MRT stations. Most tours do not end where they began. Our guides will provide directions to nearest MRT stations, your next destination, or back to the meeting point at the end of the tour.

Hotel pick-up is currently not available for our scheduled “show up” tours. Pick-up is available for “Create-your-Tours” or group tours. Fees apply, contact us for enquiries.


How to Recognize the Guide?
Our guides will be wearing a floral shirt.


What if the Guide isn’t at the meeting point?
You are either at the wrong meeting point or have arrived after the scheduled tour timing. Our guides usually wait an additional 5 minutes in case of latecomers. Our guide not-showing rarely happens. If in doubt, please call our hotline (65) 62477340.


Rain/Inclement Weather
Betel Box Tours run, come RAIN or SHINE. In the event of inclement weather, please call our hotline (65) 62477340, 30 minutes before the tour, to confirm our schedule. Betel Box Tours reserves the right to cancel tours in the event of inclement weather.


Private Tours
All tours are available as well as customisable for private bookings. Private tours can be scheduled morning, afternoon or evening. We have led tours for as few as a single person or as many as 100 people. There are fee minimums for private tours. For more information, or to schedule a private tour, please select “Create-your-Tour” or email us at travel@betelbox.com.